Support
Sheltr: construction management
Need help with Sheltr? Write to hola@sheltrhousing.com and tell us what happened, from which device and, if you can, with a screenshot. We will get back to you as soon as possible.
Frequently asked questions
- I don’t have an account: accounts are created by your studio’s administrator. Ask them to add you from Users.
- If you forgot your password: use "Forgot password?" on the sign-in screen and we will email you a link.
- Signing in with Apple or Google: it works if the email matches your Sheltr account. With Apple, choose "Share My Email".
- I don’t get notifications: check that they are allowed for Sheltr in your phone’s settings and that you are signed in to the app.
- Deleting my account: ask your studio’s administrator or write to hola@sheltrhousing.com from your account’s email address.
Privacy
Read how we handle your data at https://www.sheltrhousing.com/en/privacy.